Question 1

How do I create an account?

Accepted Answer

After downloading the app, you can create an account with your phone number and e-mail information. You can also register at the web address and log in with your password via the web address https://mylifebox.com / . The data you upload is your personal data. Your e-mail and phone number may change when you change your jobs. Therefore, we recommend that not use your corporate phone number or corporate email address when you become a member. We kindly ask you to pay attention not to make a typo when typing your e-mail. You can check and correct possible typos on the warning screen that pop ups to you after the create an account process is complete.

Question 2

I can't log in with my e-mail.

Accepted Answer

If you are a Turkcell subscriber; i. If you can't log in via E-mail, you can access your account by entering your phone number and the password you used to create your account. ii. If you think you have entered your password and e-mail correctly but you still can not log in; you can renew your password via I forgot my password option and try to login again. iii. If you receive an alert saying your e-mail/phone number or password is incorrect, you can access your account and check your information from your profile by using your security question answer or recovery e-mail along with a verified email or phone number. You can change your e-mail, you can't change your phone number. Each phone number remains connected to only one account. If you are not a subscriber of Turkcell; i. You can change your phone number from your profile page after you log in. If you have not reached a solution: i. If a phone number is not connected to the account and you have not accessed the account for a long time (at least 3 months), your account may be suspended. ii. In transfer cases, the phone number is removed from the connected account and the new phone number is expected to be defined with the first entry.

Question 3

I can't log in with my phone number.

Accepted Answer

If you are a Turkcell subscriber: i. If you cannot log in by your phone number, you can access your account by entering the password you used when registering with your e-mail. ii. If you think you have entered your password and e-mail correctly, and still you cannot log in; you can renew your password and try to log in again through the process I forgot my password step. iii. If you receive an alert saying your e-mail/phone number or password is incorrect, you can access your account and check your information from your profile by using your security question answer or recovery e-mail along with a verified email or phone number. You can change your e-mail, you can't change your phone number. Each phone number remains connected to only one account. if you are not a Turkcell subscriber: i. You can change your phone number from the profile page after logging in. If you have not reached a solution: i. If a phone number is not connected to the account and you have not accessed the account for a long time (at least 3 months), your account may be suspended. ii. In transfer cases, the phone number is removed from the connected account and the new phone number is expected to be defined with the first entry.

Question 4

I can't log in with my password.

Accepted Answer

i. If you think your phone number and e-mail are correct and you can't access with your password, you can change your password from the I forgot my password option. If you have not reached a solution: i. If a phone number is not connected to the account and you have not accessed the app for a long time (at least 3 months), your account may be suspended. ii. In transfer cases, the phone number is removed from the connected account and the new phone number is expected to be identified with the first entry.

Question 5

The security text doesn't match.

Accepted Answer

i. The security text was created to prevent machine attacks to your account. ii. You can log in either via entering text from renew the text option, or via listening text from voice text option.

Question 6

I can't log in with a Turkcell password.

Accepted Answer

i. If you are a Turkcell subscriber, your Turkcell password is provided for your use in case you forget the password you used during log in. ii. You can log in with the password you created during create an account phase. iii. You can log in by renewing the password and filling in the phone number / e-mail data from I forgot my password step.

Question 7

I can't log in via Remember Me

Accepted Answer

i. If you can't log in to your account with remember me option; you can log in by renewing your password through I forgot my password step. ii. When you sublet your line, the phone number shall be removed from the connected account and the remember me log in shall be closed. iii. We recommend that you check the connection settings.

Question 8

I can't download the lifebox app.

Accepted Answer

Please make sure that your phone is a model that supports the lifebox application. i. The Android app 4.4 and above is supported on Android phones/tablets. ii. The iOS app 10 and above is supported on iPhone/iPad devices with iOS. We don't have support for Windows phone-based phones. iii. The Web application is supported on all other top browsers (Chrome, Safari, Mozilla, etc.) except Internet Explorer and on all operating systems (macOS, Windows, Linux independent).

Question 9

I can't create an account with my e-mail.

Accepted Answer

i. If you receive an error in your e-mail, you should make sure that you write your e-mail in the correct format. Your e-mail should have an @ sign, should not have punctuation marks, should not have special characters in Turkish. ii. All subsequent transactions shall require your e-mail address you used for creating your account. Therefore, you should type a valid e-mail. iii. You can try creating an account with another e-mail address. iv. You can contact us on our support screens after you've received three errors so we can help you.

Question 10

I can't create an account with my phone number.

Accepted Answer

i. If you're getting a phone number error, you should make sure you type your phone number in the correct format. You should pay attention to your country-region coding. ii. A confirmation code will be sent to your phone for creating an account. Therefore you have to type a valid phone number. iii. You can try to create an account with a phone number that belongs to you. iv. You can contact us on our support screens after you've received three errors so we can help you.

Question 11

The password I set is not accepted.

Accepted Answer

i. Your password must consist of non-consecutive letters and numbers. ii. Your password must consist of a minimum of 6 and a maximum of 16 characters.

Question 12

What happens to my stored data if I transfer my line to another operator?

Accepted Answer

If you transfer your number from Turkcell to another operator, the connection between the number and the account shall be stopped and if there are additional packages on it, they shall be canceled. You can continue to use lifebox by logging in with your email. You will be asked to add a new number automatically the first time you log in to your account. You can continue to access your account safely by adding your new number. If the contents of the account are included in your free storage, the files will continue to be stored and be accessible to you. If the files in your account take up more space than the free storage space provided, you will not be able to add new content unless you receive a new storage package, you can only view or download existing content to your device. Your contents will be deleted after 180 days.

Question 13

What happens to my stored data if I transfer/cancel my Operator?

Accepted Answer

After you have transferred /canceled your line, if you have an e-mail registered to lifebox, you must log in to the application with your e-mail address and the password you created at the first time you log in We'll be automatically redirecting you to add a new number once you log in. Then you can access your entire archive.

Question 14

What happens to my stored data if I change my line from individual to corporate, or corporate to individual?

Accepted Answer

Your lifebox subscription continues. In such cases, we recommend that you do not link your account to a corporate e-mail or phone number. For security reasons, the link between the number and the account is stopped. To access your account, you must log in via your registered e-mail. With your personal e-mail address, you can add a new number the first time you log in to lifebox and continue to access your account safely.

Question 15

What is 2FA? (2-Factor Authentication)

Accepted Answer

2FA is a system that allows you to use your account more securely. Thanks to this system, when you attempt to access your account from different devices you will not be able to sign in unless you confirm it via your phone number or e-mail.

Question 16

What is e-mail authentication?

Accepted Answer

It is a key that prevents new users from logging in with incorrect e-mail addresses. This allows users to log in via their e-mail without any problems at the required stages in their next processes.

Question 17

What is lifebox contacts backup?

Accepted Answer

Simply click “download to lifebox”to safely back up to lifebox and “download to my phone” to transfer the previously backed up information to your phone by selecting phone book from the main menu in the application. The contacts backup feature supports up to 25000 contact information. If a contact doesn't have a name and last name but only an e-mail account , this contact is not included in the backup. If the 1000 character limit is exceeded in the name and last name field, this contact is not included in the backup. If the 255 character limit is exceeded in the number field, this contact is not included in the backup.

Question 18

How do I use the contacts backup feature?

Accepted Answer

With the Lifebox contacts backup feature, you can safely back up all contacts in your contacts on lifebox, view your contacts on the web, or download them to your phone, tablet or computer.

Question 19

Do my contacts scheduled backup?

Accepted Answer

Scheduled backup can be activated by clicking on schedule contact backup under Settings. Daily, weekly and monthly scheduled backup options can be selected.

Question 20

Do my files, photos, videos delete on lifebox? How does auto-sync work? What does the Green and Orange cloud icon mean?

Accepted Answer

In Lifebox, no files are deleted without a user deleting them. With the Auto-Upload feature, videos are automatically uploaded on Android and iOS as long as you're connected to WiFi. If you like, you can complete your downloads manually via the mobile internet. You may have deleted your files yourself, or the installation process may not have been successful. You won't see any marks on the edge of your successfully uploaded photos/videos. You'll see green and orange cloud marks on the edge of photos/videos during upload/backup. - Green cloud indicates that the photo/video is backed up correctly - Orange cloud indicates that photos/videos are in the device memory, but not backed up to lifebox. - In some cases due to the systematic slowness, the data that appears as green cloud at first may appear in orange cloud later. This situation occurs because of service operations. After a certain period of time, it will be seen that the data is also backed up and that there is no indication on it.

Question 21

What is the Photopick feature?

Accepted Answer

PhotoPick features artificial intelligence for picking the photo from among the photos you selected and analyzed from lifebox with the greatest potential to get the most likes on Instagram. Artificial intelligence will also give you a score up to 5 points for the photos you've analyzed, and they'll be sorted among themselves.

Question 22

What is the Smart album (Face/Image/location grouping)?

Accepted Answer

lifebox creates folders according to the objects in their photos under certain rules. With these folders, you can easily access the files that contain the people and objects you are looking for.

Question 23

What are the “Send a Copy” and “Copy Public Link” sharing options?

Accepted Answer

“Send a Copy” and “Copy Public Link” sharing options are easy and quick ways to share your file, folder, photos, albums on social networks or by e-mail regardless of format and size of item(s). You can set and manage share duration if you share your item(s) from your account via https://mylifebox.com/ website. You are also allowed to update the share duration after sharing completed.

Question 24

What are the features of the “Shared Privately” option?

Accepted Answer

The “Share Privately” option is the newest sharing feature from lifebox that allows you to share your file, folder, or photos withup to 25 people at once. “Viewer” access authorized people can only see the item(s) you shared; except viewing, if you want to enhance the permission, “Editor” access can be assigned for those who can upload new item(s) or delete an existing item(s) beside viewing. The editor can delete the sharing; in such case, file/folder or photos can be directly gone to the owner’s trash bin. You are allowed to change the access type after the sharing completed. The sharing quota will be counted as the owner’s lifebox storage space. Sharing duration can be set as “Indefinite” or 1 hour/ 1 day/ 1 week/ 1 month/ 1 year, sharing will be automatically ended on the expiration date. Sharing duration can not be edited after sharing completed but you are allowed to end sharing whenever you want. In case your contacts are not lifebox users you are still allowed to share via E-mail or GSM number. When the sharing is completed, receivers will be notified by way of e-mail or SMS. The receivers who are not life box users will be able to see shared item(s) if they download the app and register with the same E-mail and/or GSM number. “Shared by me” and “Shared with me” tabs will be found as a submenu of all files. If you want to leave from sharing, you can easily remove yourself whenever you want.

Question 25

What is lifebox?

Accepted Answer

lifebox is a service where you can store photos, videos, music and files, back up your phone book, access them from your phone, tablet or computer from wherever you can access the internet, and easily share them. 5 GB of storage space is our bonus to all subscribers who download and sign in. You can purchase a package to enlarge the storage space. The purchased packages are automatically renewed monthly.

Question 26

Who can use lifebox?

Accepted Answer

It can be used by Turkcell and other operator subscribers. Smart phone and tablet users with Android (5 and above) and iOS (9 and above) may access to lifebox via mobile app, while non-smartphone users may access via https://mylifebox.com / address.

Question 27

How do I start using lifebox?

Accepted Answer

you can download the lifebox app from the stores. After downloading the app, you can create an account with your phone number and e-mail information. Additionally, you may log in with your Lifebox password you set via https://mylifebox.com/ web address.Therefore, we recommend that you do not use your corporate phone number or corporate email address when you are in the phase of becoming a member. We kindly ask you to pay attention not to make a typo when typing your e-mail. You can check and correct possible typos on the warning screen that pop ups to you after create an account process is complete.

Question 28

How do I reach lifebox?

Accepted Answer

You can download the lifebox app from Google Play and Appstore app markets. All users may access the application from the web page https://mylifebox.com/ .

Question 29

How do I upload data to lifebox?

Accepted Answer

You can easily and quickly upload to lifebox. You can upload photos, videos, music and files by clicking File Upload on the main page of https://mylifebox.com/ or by clicking the Upload icon in the upper right area or by clicking the +  in the middle of the main page sub-menu in the lifebox application. Once the lifebox app is installed on the phone, photos are automatically uploaded when the auto-upload feature is turned on. With the auto-upload feature on, videos also are automatically uploaded on Android and iOS as long as you're connected to WiFi. If you like, you can complete your downloads yourself while you're connected to the mobile internet by uploading it through our website https://mylifebox.com/ .

Question 30

How do I download data from lifebox?

Accepted Answer

You can easily access all your photos, videos and files stored on your lifebox Android or iPhone / iPad app and https://mylifebox.com/ . After selecting the document you want to download in the lifebox application, you can download it to your device by clicking on the “...” icon on the top right corner and selecting “Download to phone” option from the menu that opens. You can download the photos to your device by clicking the … in the upper right corner of the Photos screen, by selecting the documents you want to download with the select icon, and selecting the download to phone mark in the drop-down menu. If you are going to download from https://mylifebox.com/ to the computer, the file should be selected by clicking the box in front of the related file, then the download will be done by clicking Download from the menu that opens on the top side after the selection.

Question 31

How do I share data on lifebox?

Accepted Answer

You can easily and quickly share photos, videos and files with your loved ones and friends. You can share as a copy or as a public link on social networks/by e-mail. Besides, you can also share privately with people by way of providing access permission to their E-mail or GSM number. You can make posts and share via lifebox application by clicking the share button in the submenu or from the address of “https//mylifebox.com/. Share Privately feature allows you to create joint share by providing access permission to your loved ones or friends’ E-mail or GSM numbers.

Question 32

Can I listen/watch music and videos on lifebox without download?

Accepted Answer

Yes, you can listen to / watch music and videos in supported formats without downloading them from the lifebox app installed on your phone, or from https://mylifebox.com/ .

Question 33

What are lifebox premium features?

Accepted Answer

Users with Premium Package membership store their photos in high quality without any loss of quality. Can use face/object / location recognition and grouping without limit. If the user activates this feature, the entire album is grouped into smart albums according to face/object/location. Users can safely store their contacts in the contacts backup process, as well as delete multiple entries in the phone book. Other features (smart - safe log in, automatic stories, easy social media shares, photo editing etc.) is offered to all our users regardless of the package difference.

Question 34

What are lifebox Standard+ features?

Accepted Answer

Users with Standard + Package membership store their photos in high quality, compressed. Can use face/object / location recognition and grouping without limit. If the user activates this feature, the entire album is grouped into smart albums according to face/object/location. Users can safely store their contacts in the contacts backup process, as well as delete multiple entries in the phone book. As an addition to PhotoPick feature, + 10 Analysis rights are available. Other features (smart - safe log in, automatic stories, easy social media shares, photo editing etc.) is offered to all our users regardless of the package difference.

Question 35

What is the duration of the 5GB storage gift?

Accepted Answer

No definite duration. It remains on until the customer cancels.

Question 36

What happens to my contents when my lifebox storage package is canceled?

Accepted Answer

If a package which is offered to you within the scope of your tariff or a package which you purchased additionally is canceled and there is no other paid package defined in your account; in case you exceed the free quota offered by lifebox, you will not be able to upload a new file, you will only view, delete and download the files to your device. You can purchase a new package and upgrade your storage area or delete your existing contents. As long as you do not purchase a new package or continue to exceed the free storage, all the content you have backed up will be deleted after 6 months from the time you exceed the quota.

Question 37

What happens to my contents if I do not login to my account for a long time?

Accepted Answer

If you have a free account and do not login for 12 months, all of your contents will be deleted after 12 months from the date of last login to your account. You can continue using your account.

Question 38

How can the imported data from Facebook be deleted?

Accepted Answer

To be able to stop data transfer from Facebook, you should follow the steps as Settings -> Connected Accounts -> Import from Facebook to disable the data transfer. To delete the existing imported data please follow the steps as All Files -> Transferred Items -> Facebook and delete the Facebook folder.

Name	Purpose	Retention period	Ownership
_at	We use these cookies to store Auth-Tokens. These cookies are created after a user logs in the system. When user logs in, you are required to send request.	Session cookie	Lifecell
_ga	The third party cookie belonging to Google is used for distinguishing users. Google Analytics stores the information of which websites user visit, how much time they spend on the website, how they have reached there and where users have clicked. This information is processed in such a way that users are defined as only individuals.	2 years	Third-party /Google
_gid	The third party cookie belonging to Google is used for distinguishing users.	24 hours	Third-party / Google
_gat	This cookie is used to quell the rate of demand. In case it is realized by way of Google Label Manager of Google Analytics, this cookie is named dc gtm_ .	10 minutes	Third-party /Google
1P_JAR	This cookie is used by Google to collect website statistics and follow up the transformation rates.	30 days	Third-party / Google
NID	The cookie ‘NID’ contains a specific ID Google used in order to remember user preferences, other information such as the language preferred, how many results user wants to view per page and whether user has opened the SafeSearch filter of Google.	6 months	Third-party / Google
_gaexp	This cookie is used to determine whether user has taken part in a trial and determine the validity durations of trials in which user has taken part.	Depends on the length of the experiment, but typically 90 days.	Third party / Google
SID	These cookies (SID and HSID) are used for security purposes in order to authorize users, prevent access authorizations from being faked and protect user data from unauthorized parties.	6 months	Third party / Google
HSID	These cookies (SID and HSID) are used for security purposes in order to authorize users, prevent access authorizations from being faked and protect user data from unauthorized parties. Combination of these two cookies help blocking many types of attacks such as attempts to steal the content of forms filled up by users on websites.	2 years	Third party / Google
__Secure-HSID	This type of cookie is used for security purposes in order to authorize users, prevent access authorizations from being faked and protect user data from unauthorized parties.	6 months	Third party / Google
uule	This cookie is used to collect information on how visitors use the lifebox website. We use this cookie to compile the reports and help us develop the Website. This cookie collects anonymous information including the number of visitors of the Website, the places from which visitors come to the Website and the webpages visited by them.	2 years	Third party / Google
DV	This cookie collects information on how visitors browse the websites, the places from which visitors come to the Website and the webpages visited by them anonymously.	1 day	Third party / Google
dtLatC	This cookie manages the existence and performance of software applications and has impact on user experience such as deep procedure monitoring, synthetic monitoring, real user monitoring and web monitoring.	Session cookie	Third party / Dynatrace
dtPC	This cookie is also associated with Dynatrace. It administers software and the existence of software applications as well as their performance and has impact on user preference such as deep procedure monitoring, synthetic monitoring, real user monitoring and web monitoring.	Session cookie	Third party / Dynatrace
dtSa	This cookie is used to record the action names on pages, thus, performance may be monitored throughout pages.	Session cookie	Third party / Dynatrace
dCookie	This cookie monitors the visits along a large number of requests for follow up of Dynatrace performance.	Session cookie	Third party / Dynatrace
_hjid	This cookie is set when user opens a page for the first time using Hotjar script. When the browser is opened, it is used to create a special random user ID when the browser is on and this ensures that the behavior on next visits to the same websites is assigned to the same user ID.	Session cookie	Third party / Hotjar

Name	Purpose	Retention period	Ownership
DSID	These cookies are set by a third party and used for serving to advertisements targeted along them. The targeted advertisements may be shown to users based on the previous visits of users for such website. In addition to this, these cookies measure the rate of transformation of advertisements offered to user.	1.5 year	Third-party /Google
IDE	Set by DoubleClick, these cookies are used for targeted advertisements. For instance, when user looks for our website on the browser, the advertisements under a heading for which user has revealed his/her interest may be shown to him/her along the website. In addition to this, the cookies measure the rate of transformation of advertisements offered to user.	1.5 year	Third-party /Google
ANID	This cookie is used for the purpose of the advertisement targeted.	1 year	Third-party /Google
AID	In case users have logged into Google accounts on another device previously, this cookie is used to show user the more relevant advertisements in connection with their activities along the devices used.	2 years	Third-party /Google
SID	In addition to the purposes of security and performance, this category of cookie may be used also for targeting purposes.	6 months	Third-party /Google
HSID	As with SID, this cookie is used for targeted advertisements as well in certain conditions. Therefore, it is listed both in Annex 1 and Annex 2.	2 years	Third-party /Google
__Secure-HSID	As SID and HSID, this cookie is used for targeted advertisements as well in certain conditions. Therefore, it is listed both in Annex 1 and Annex 2.	6 months	Third-party /Google
SSID	This cookie applies the information on how the end user has used the website and any kinds of advertisements he/she may have seen prior to visiting the website.	1 year	Third-party /Google
SAPISID	This cookie is used in line with targeting purposes for profiling the areas of interest of the visitor of the website with a view to displaying relevant and customized advertisement.	2 years	Third-party /Google
APISID	This cookie is used in line with targeting purposes for profiling the areas of interest of the visitor of the website with a view to displaying relevant and customized advertisement.	2 years	Third-party /Google
SIDCC	This cookie is used to store the information on how user has browsed the advertisement and website he/she may have seen prior to visiting the lifebox web site and, in addition to this, is also used to help adapting the advertisement to user regarding Google features by recalling previous searches, previous interactions of advertiser with its ads or search results and user visits paid to website of the advertiser.	2 years	Third-party /Google
__Secure-APISID	This cookie is used in line with targeting purposes for profiling the areas of interest of the visitor of the website with a view to displaying relevant and customized advertisement.	6 months	Third-party /Google
__Secure-3PAPISID	This cookie is used in line with targeting purposes for profiling the areas of interest of the visitor of the website with a view to displaying relevant and customized advertisement.	6 months	Third-party /Google
__Secure-3PSID	This cookie is used in line with targeting purposes for profiling the areas of interest of the visitor of the website with a view to displaying relevant and customized advertisement.	2 years	Third-party /Google
__Secure-SSID	This cookie is used to store the information on how user has browsed the advertisement and website he/she may have seen prior to visiting the lifebox web site and, in addition to this, is also used to help adapting the advertisement to user regarding Google features by recalling previous searches, previous interactions of advertiser with its ads or search results and user visits paid to website of the advertiser.	2 years	Third-party /Google
test_cookie	These cookies are used for serving to targeted advertisements along the web. The targeted advertisements may be shown to users based on their previous visits to the lifebox web site. In addition to this, these cookies measure the rate of transformation of advertisements offered to user.	1.5 year	Third party / Double-Click
_fbp	This cookie is used by Facebook for offering a series of advertisement products such as third party advertisers giving real-time offers.	Session cookie	Third party / Facebook

I. WHICH PERSONAL DATA ARE COLLECTED ?

II. PURPOSES AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

III. WITH WHOM AND FOR WHAT PURPOSES ARE PERSONAL DATA SHARED ?

IV. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

V. CONTACT US

VI. USE OF THE SERVICES

VII. ABOUT THIS NOTICE

lifebox Contact Information