If you are a Turkcell subscriber;
i. If you can't log in via E-mail, you can access your account by entering your phone number and the password you used to create your account.
ii. If you think you have entered your password and e-mail correctly but you still can not log in; you can renew your password via I forgot my password option and try to login again.
iii. If you receive an alert saying your e-mail/phone number or password is incorrect, you can access your account and check your information from your profile by using your security question answer or recovery e-mail along with a verified email or phone number. You can change your e-mail, you can't change your phone number. Each phone number remains connected to only one account.
If you are not a subscriber of Turkcell;
i. You can change your phone number from your profile page after you log in.
If you have not reached a solution:
i. If a phone number is not connected to the account and you have not accessed the account for a long time (at least 3 months), your account may be suspended.
ii. In transfer cases, the phone number is removed from the
connected account and the new phone number is expected to be defined with the first entry.
If you are a Turkcell subscriber:
i. If you cannot log in by your phone number, you can access your account by entering the password you used when registering with your e-mail.
ii. If you think you have entered your password and e-mail correctly, and
still you cannot log in; you can renew your password and try to log in again through the process I forgot my password step.
iii. If you receive an alert saying your e-mail/phone number or password is incorrect, you
can access your account and check your information from your profile by using your security question answer or recovery e-mail along with a verified email or phone number. You can change your e-mail, you can't change your
phone number. Each phone number remains connected to only one account.
if you are not a Turkcell subscriber:
i. You can change your phone number from the profile page after logging in.
If you have not reached a solution:
i. If a phone number is not connected to the account and you have not accessed the account for a long time (at least 3 months), your account may be suspended.
ii. In transfer cases, the phone number is removed from the
connected account and the new phone number is expected to be defined with the first entry.
i. If you think your phone number and e-mail are correct and you can't access with your password, you can change your password from the I forgot my password option.
If you have not reached a solution:
i. If a phone number is not connected to the account and you have not accessed the app for a long time (at least 3 months), your account may be suspended.
ii. In transfer cases, the phone number is removed from the connected
account and the new phone number is expected to be identified with the first entry.
i. The security text was created to prevent machine attacks to your account.
ii. You can log in either via entering text from renew the text option, or via listening text from voice text option.
i. If you are a Turkcell subscriber, your Turkcell password is provided for your use in case you forget the password you used during log in.
ii. You can log in with the password you created during create an account phase.
iii. You can log in by renewing the password and filling in the phone number / e-mail data from I forgot my password step.
i. If you can't log in to your account with remember me option; you can log in by renewing your password through I forgot my password step.
ii. When you sublet your line, the phone number shall be removed from the connected account and the remember me log in shall be closed.
iii. We recommend that you check the connection settings.
Please make sure that your phone is a model that supports the lifebox application.
i. The Android app 4.4 and above is supported on Android phones/tablets.
ii. The iOS app 10 and above is supported on iPhone/iPad devices with iOS. We don't have support for Windows phone-based phones.
iii. The Web application is supported on all other top browsers (Chrome, Safari, Mozilla, etc.) except Internet Explorer and on all operating systems (macOS, Windows, Linux independent).
i. If you receive an error in your e-mail, you should make sure that you write your e-mail in the correct format. Your e-mail should have an @ sign, should not have punctuation marks, should not have special characters in Turkish.
ii. All subsequent transactions shall require your e-mail address you used for creating your account. Therefore, you should type a valid e-mail.
iii. You can try creating an account with another e-mail address.
iv. You can contact us on our support screens after you've received three errors so we can help you.
i. If you're getting a phone number error, you should make sure you type your phone number in the correct format. You should pay attention to your country-region coding.
ii. A confirmation code will be sent to your phone for creating an account. Therefore you have to type a valid phone number.
iii. You can try to create an account with a phone number that belongs to you.
iv. You can contact us on our support screens after you've received three errors so we can help you.
If you transfer your number from Turkcell to another operator, the connection between the number and the account shall be stopped and if there are additional packages on it, they shall be canceled. You can continue to use lifebox by logging in with your email. You will be asked to add a new number automatically the first time you log in to your account. You can continue to access your account safely by adding your new number.
If the contents of the account are included in your free storage, the files will continue to be stored and be accessible to you. If the files in your account take up more space than the free storage space provided, you will not be able to add new content unless you receive a new storage package, you can only view or download existing content to your device. Your contents will be deleted after 180 days.
lifebox creates folders according to the objects in their photos under certain rules. With these folders, you can easily access the files that contain the people and objects you are looking for.
“Send a Copy” and “Copy Public Link” sharing options are easy and quick ways to share your file, folder, photos, albums on social networks or by e-mail regardless of format and size of item(s).
You can set and manage share duration if you share your item(s) from your account via “https://mylifebox.com/” website. You are also allowed to update the share duration after sharing completed.
The “Share Privately” option is the newest sharing feature from lifebox that allows you to share your file, folder, or photos with up to 25 people at once.
“Viewer” access authorized people can only see the item(s) you shared; except viewing, if you want to enhance the permission, “Editor” access can be assigned for those who can upload new item(s) or delete an existing item(s) beside viewing. The editor can delete the sharing; in such case, file/folder or photos can be directly gone to the owner’s trash bin. You are allowed to change the access type after the sharing completed.
The sharing quota will be counted as the owner’s lifebox storage space.
Sharing duration can be set as “Indefinite” or 1 hour/ 1 day/ 1 week/ 1 month/ 1 year, sharing will be automatically ended on the expiration date. Sharing duration can not be edited after sharing completed but you are allowed to end sharing whenever you want.
In case your contacts are not lifebox users you are still allowed to share via E-mail or GSM number. When the sharing is completed, receivers will be notified by way of e-mail or SMS. The receivers who are not life box users will be able to see shared item(s) if they download the app and register with the same E-mail and/or GSM number.
“Shared by me” and “Shared with me” tabs will be found as a submenu of all files. If you want to leave from sharing, you can easily remove yourself whenever you want.
You can easily and quickly share photos, videos and files with your loved ones and friends. You can share as a copy or as a public link on social networks/by e-mail. Besides, you can also share privately with people by way of providing access permission to their E-mail or GSM number.
You can make posts and share via lifebox application by clicking the share button in the submenu or from the address of “https://mylifebox.com/”.
Share Privately feature allows you to create joint share by providing access permission to your loved ones or friends’ E-mail or GSM numbers.