Frequently Asked Questions

LOG-IN - ACCOUNT CREATING
How do I create an account?
After downloading the app, you can create an account with your phone number and e-mail information. You can also register at the web address and log in with your password via the web address https://mylifebox.com / . The data you upload is your personal data. Your e-mail and phone number may change when you change your jobs. Therefore, we recommend that not use your corporate phone number or corporate email address when you become a member. We kindly ask you to pay attention not to make a typo when typing your e-mail. You can check and correct possible typos on the warning screen that pop ups to you after the create an account process is complete.
I can't log in with my e-mail.

If you are a Turkcell subscriber;

i. If you can't log in via E-mail, you can access your account by entering your phone number and the password you used to create your account.

ii. If you think you have entered your password and e-mail correctly but you still can not log in; you can renew your password via I forgot my password option and try to login again.

iii. If you receive an alert saying your e-mail/phone number or password is incorrect, you can access your account and check your information from your profile by using your security question answer or recovery e-mail along with a verified email or phone number. You can change your e-mail, you can't change your phone number. Each phone number remains connected to only one account.

If you are not a subscriber of Turkcell;

i. You can change your phone number from your profile page after you log in.

If you have not reached a solution:

i. If a phone number is not connected to the account and you have not accessed the account for a long time (at least 3 months), your account may be suspended.
ii. In transfer cases, the phone number is removed from the connected account and the new phone number is expected to be defined with the first entry.

I can't log in with my phone number.

If you are a Turkcell subscriber:

i. If you cannot log in by your phone number, you can access your account by entering the password you used when registering with your e-mail.
ii. If you think you have entered your password and e-mail correctly, and still you cannot log in; you can renew your password and try to log in again through the process I forgot my password step.
iii. If you receive an alert saying your e-mail/phone number or password is incorrect, you can access your account and check your information from your profile by using your security question answer or recovery e-mail along with a verified email or phone number. You can change your e-mail, you can't change your phone number. Each phone number remains connected to only one account.

if you are not a Turkcell subscriber:

i. You can change your phone number from the profile page after logging in.

If you have not reached a solution:

i. If a phone number is not connected to the account and you have not accessed the account for a long time (at least 3 months), your account may be suspended.
ii. In transfer cases, the phone number is removed from the connected account and the new phone number is expected to be defined with the first entry.

I can't log in with my password.

i. If you think your phone number and e-mail are correct and you can't access with your password, you can change your password from the I forgot my password option.

If you have not reached a solution:

i. If a phone number is not connected to the account and you have not accessed the app for a long time (at least 3 months), your account may be suspended.
ii. In transfer cases, the phone number is removed from the connected account and the new phone number is expected to be identified with the first entry.

The security text doesn't match.

i. The security text was created to prevent machine attacks to your account.

ii. You can log in either via entering text from renew the text option, or via listening text from voice text option.

I can't log in via "Remember Me"

i. If you are a Turkcell subscriber, your Turkcell password is provided for your use in case you forget the password you used during log in.

ii. You can log in with the password you created during create an account phase.

iii. You can log in by renewing the password and filling in the phone number / e-mail data from I forgot my password step.

I can't download the lifebox app.

i. If you can't log in to your account with remember me option; you can log in by renewing your password through I forgot my password step.

ii. When you sublet your line, the phone number shall be removed from the connected account and the remember me log in shall be closed.

iii. We recommend that you check the connection settings.

I can't create an account with my e-mail.

Please make sure that your phone is a model that supports the lifebox application.

i. The Android app 4.4 and above is supported on Android phones/tablets.

ii. The iOS app 10 and above is supported on iPhone/iPad devices with iOS. We don't have support for Windows phone-based phones.

iii. The Web application is supported on all other top browsers (Chrome, Safari, Mozilla, etc.) except Internet Explorer and on all operating systems (macOS, Windows, Linux independent).

I can't create an account with my phone number.

i. If you receive an error in your e-mail, you should make sure that you write your e-mail in the correct format. Your e-mail should have an @ sign, should not have punctuation marks, should not have special characters in Turkish.

ii. All subsequent transactions shall require your e-mail address you used for creating your account. Therefore, you should type a valid e-mail.

iii. You can try creating an account with another e-mail address.

iv. You can contact us on our support screens after you've received three errors so we can help you.

The password I set is not accepted.

i. If you're getting a phone number error, you should make sure you type your phone number in the correct format. You should pay attention to your country-region coding.

ii. A confirmation code will be sent to your phone for creating an account. Therefore you have to type a valid phone number.

iii. You can try to create an account with a phone number that belongs to you.

iv. You can contact us on our support screens after you've received three errors so we can help you.

SECURITY
What happens to my stored data if I transfer my line to another operator?

If you transfer your number from Turkcell to another operator, the connection between the number and the account shall be stopped and if there are additional packages on it, they shall be canceled. You can continue to use lifebox by logging in with your email. You will be asked to add a new number automatically the first time you log in to your account. You can continue to access your account safely by adding your new number.

If the contents of the account are included in your free storage, the files will continue to be stored and be accessible to you. If the files in your account take up more space than the free storage space provided, you will not be able to add new content unless you receive a new storage package, you can only view or download existing content to your device. Your contents will be deleted after 180 days.

What happens to my stored data if I transfer/cancel my Operator?
After you have transferred /canceled your line, if you have an e-mail registered to lifebox, you must log in to the application with your e-mail address and the password you created at the first time you log in We'll be automatically redirecting you to add a new number once you log in. Then you can access your entire archive.
What happens to my stored data if I change my line from individual to corporate, or corporate to individual?
Your lifebox subscription continues. In such cases, we recommend that you do not link your account to a corporate e-mail or phone number. For security reasons, the link between the number and the account is stopped. To access your account, you must log in via your registered e-mail. With your personal e-mail address, you can add a new number the first time you log in to lifebox and continue to access your account safely.
What is 2FA? (2-Factor Authentication)
2FA is a system that allows you to use your account more securely. Thanks to this system, when you attempt to access your account from different devices you will not be able to sign in unless you confirm it via your phone number or e-mail.
What is e-mail authentication?
It is a key that prevents new users from logging in with incorrect e-mail addresses. This allows users to log in via their e-mail without any problems at the required stages in their next processes.
FEATURES
What is lifebox contacts backup?
Simply click “download to lifebox”to safely back up to lifebox and “download to my phone” to transfer the previously backed up information to your phone by selecting phone book from the main menu in the application.

The contacts backup feature supports up to 25000 contact information.

If a contact doesn't have a name and last name but only an e-mail account, this contact is not included in the backup.

If the 1000 character limit is exceeded in the name and last name field, this contact is not included in the backup.

If the 255 character limit is exceeded in the number field, this contact is not included in the backup.

How do I use the contacts backup feature?
With the Lifebox contacts backup feature, you can safely back up all contacts in your contacts on lifebox, view your contacts on the web, or download them to your phone, tablet or computer.
Do my contacts scheduled backup?
Scheduled backup can be activated by clicking on schedule contact backup under Settings. Daily, weekly and monthly scheduled backup options can be selected.
Do my files, photos, videos delete on lifebox? How does auto-sync work? What does the Green and Orange cloud icon mean?
In Lifebox, no files are deleted without a user deleting them.

With the Auto-Upload feature, videos are automatically uploaded on Android and iOS as long as you're connected to WiFi. If you like, you can complete your downloads manually via the mobile internet.

You may have deleted your files yourself, or the installation process may not have been successful.

You won't see any marks on the edge of your successfully uploaded photos/videos.

You'll see green and orange cloud marks on the edge of photos/videos during upload/backup.

- Green cloud indicates that the photo/video is backed up correctly

- Orange cloud indicates that photos/videos are in the device memory, but not backed up to lifebox.

- In some cases due to the systematic slowness, the data that appears as green cloud at first may appear in orange cloud later. This situation occurs because of service operations. After a certain period of time, it will be seen that the data is also backed up and that there is no indication on it.

What is the Photopick feature?
PhotoPick features artificial intelligence for picking the photo from among the photos you selected and analyzed from lifebox with the greatest potential to get the most likes on Instagram. Artificial intelligence will also give you a score up to 5 points for the photos you've analyzed, and they'll be sorted among themselves.
What is the Smart album (Face/Image/location grouping)?

Uygulama içinde ana menüden Rehber Yedekleme seçerek; telefonundan lifebox'a güvenle yedeklemek için Yükleyi, önceden lifebox'ta yedeklediğin bilgileri telefonuna aktarmak için Geri Yükleyi tıklaman yeterlidir.

i.​Rehber yedekleme özelliği en fazla 25.000 kontak bilgisine kadar destek vermektedir.

ii.Eğer bir kontağın isim ve soyismi yoksa ama sadece e-posta hesabı varsa, bu kontak yedeklemeye dahil edilmez.

iii.İsim ve soy ismi alanında 1.000 karakter sınırı aşılırsa, bu kontak yedeklemeye dahil edilmez.

iv.Numara alanında 255 karakter sınırı aşılırsa, bu kontak yedeklemeye dahil edilmez.

What are the “Send a Copy” and “Copy Public Link” sharing options?

“Send a Copy” and “Copy Public Link” sharing options are easy and quick ways to share your file, folder, photos, albums on social networks or by e-mail regardless of format and size of item(s).

You can set and manage share duration if you share your item(s) from your account via “https://mylifebox.com/” website. You are also allowed to update the share duration after sharing completed.

What are the features of the “Shared Privately” option?

The “Share Privately” option is the newest sharing feature from lifebox that allows you to share your file, folder, or photos with up to 25 people at once.

 “Viewer” access authorized people can only see the item(s) you shared; except viewing, if you want to enhance the permission, “Editor” access can be assigned for those who can upload new item(s) or delete an existing item(s) beside viewing. The editor can delete the sharing; in such case, file/folder or photos can be directly gone to the owner’s trash bin. You are allowed to change the access type after the sharing completed.

The sharing quota will be counted as the owner’s lifebox storage space.

Sharing duration can be set as “Indefinite” or 1 hour/ 1 day/ 1 week/ 1 month/ 1 year, sharing will be automatically ended on the expiration date. Sharing duration can not be edited after sharing completed but you are allowed to end sharing whenever you want.

In case your contacts are not lifebox users you are still allowed to share via E-mail or GSM number. When the sharing is completed, receivers will be notified by way of e-mail or SMS. The receivers who are not life box users will be able to see shared item(s) if they download the app and register with the same E-mail and/or GSM number.

“Shared by me” and “Shared with me” tabs will be found as a submenu of all files. If you want to leave from sharing, you can easily remove yourself whenever you want.

GENERAL
What is lifebox?
lifebox is a service where you can store photos, videos, music and files, back up your phone book, access them from your phone, tablet or computer from wherever you can access the internet, and easily share them.

5 GB of storage space is our bonus to all subscribers who download and sign in.

You can purchase a package to enlarge the storage space. The purchased packages are automatically renewed monthly.

Who can use lifebox?
It can be used by Turkcell and other operator subscribers. Smart phone and tablet users with Android (5 and above) and iOS (9 and above) may access to lifebox via mobile app, while non-smartphone users may access via https://mylifebox.com / address.
How do I start using lifebox?
you can download the lifebox app from the stores. After downloading the app, you can create an account with your phone number and e-mail information. Additionally, you may log in with your Lifebox password you set via https://mylifebox.com/ web address.Therefore, we recommend that you do not use your corporate phone number or corporate email address when you are in the phase of becoming a member.

We kindly ask you to pay attention not to make a typo when typing your e-mail. You can check and correct possible typos on the warning screen that pop ups to you after create an account process is complete.

How do I reach lifebox?
You can download the lifebox app from Google Play and Appstore app markets. All users may access the application from the web page https://mylifebox.com/ .

How do I upload data to lifebox?
you can easily and quickly upload to lifebox. You can upload photos, videos, music and files by clicking File Upload ”on the main page of https://mylifebox.com/ or by clicking the“ Upload” icon in the upper right area or by clicking the“ + in the middle of the main page sub-menu in the lifebox application.

once the lifebox app is installed on the phone, photos are automatically uploaded when the auto-upload feature is turned on. With the auto-upload feature on, videos also are automatically uploaded on Android and iOS as long as you're connected to WiFi. If you like, you can complete your downloads yourself while you're connected to the mobile internet by uploading it through our website https://mylifebox.com/ .

How do I download data from lifebox?
You can easily access all your photos, videos and files stored on your lifebox Android or iPhone / iPad app and https://mylifebox.com/ .

after selecting the document you want to download in the lifebox application, you can download it to your device by clicking on the “...” icon on the top right corner and selecting “Download to phone” option from the menu that opens.

You can download the photos to your device by clicking the “…” in the upper right corner of the Photos screen, by selecting the documents you want to download with the select icon, and selecting the download to phone mark in the drop-down menu.

If you are going to download from https://mylifebox.com/ to the computer, the file should be selected by clicking the box in front of the related file, then the download will be done by clicking” Download from the menu that opens on the top side after the selection.

How do I share data on lifebox?

You can easily and quickly share photos, videos and files with your loved ones and friends. You can share as a copy or as a public link on social networks/by e-mail. Besides, you can also share privately with people by way of providing access permission to their E-mail or GSM number.  

You can make posts and share via lifebox application by clicking the share button in the submenu or from the address of “https://mylifebox.com/”.

 Share Privately feature allows you to create joint share by providing access permission to your loved ones or friends’ E-mail or GSM numbers.

Can I listen/watch music and videos on lifebox without download?
Yes, you can listen to / watch music and videos in supported formats without downloading them from the lifebox app installed on your phone, or from https://mylifebox.com/ .
What are lifebox premium features?
Users with Premium Package membership store their photos in high quality without any loss of quality. Can use face/object / location recognition and grouping without limit. If the user activates this feature, the entire album is grouped into smart albums according to face/object/location.

Users can safely store their contacts in the contacts backup process, as well as delete multiple entries in the phone book. Other features (smart - safe log in, automatic stories, easy social media shares, photo editing etc.) is offered to all our users regardless of the package difference.

What are lifebox Standard+ features?
Users with Standard + Package membership store their photos in high quality, compressed.

Can use face/object / location recognition and grouping without limit. If the user activates this feature, the entire album is grouped into smart albums according to face/object/location.

Users can safely store their contacts in the contacts backup process, as well as delete multiple entries in the phone book. As an addition to PhotoPick feature, + 10 Analysis rights are available.

Other features (smart - safe log in, automatic stories, easy social media shares, photo editing etc.) is offered to all our users regardless of the package difference.

What is the duration of the 5GB storage gift?
No definite duration. It remains on until the customer cancels.
What happens to my contents when my lifebox storage package is canceled?
If a package which is offered to you within the scope of your tariff or a package which you purchased additionally is canceled and there is no other paid package defined in your account; in case you exceed the free quota offered by lifebox, you will not be able to upload a new file, you will only view, delete and download the files to your device. You can purchase a new package and upgrade your storage area or delete your existing contents. As long as you do not purchase a new package or continue to exceed the free storage, all the content you have backed up will be deleted after 6 months from the time you exceed the quota.
What happens to my contents if I do not login to my account for a long time?
If you have a free account and do not login for 12 months, all of your contents will be deleted after 12 months from the date of last login to your account. You can continue using your account.